SeriqCare (“SeriqCare”, “we”, “our”, or “us”) is committed to protecting the privacy and security of our users’ information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use the SeriqCare web application, mobile applications available through the Apple App Store and Google Play Store, and any related services (collectively, the “Services”). SeriqCare operates from Pennsylvania, United States.

1. Information We Collect
We may collect the following categories of information when you use the Services:
Account Information:
Name, email address, phone number, organization name, role, and login credentials used to create and manage an account.
Agency and Operational Data:
Information entered by care agencies including staff details, client information, schedules, care documentation, and related operational records.
Device and Usage Information:
Information about how the Services are accessed and used, including device type, operating system, browser type, IP address, and interaction data.
Mobile App Data:
For mobile applications, we may collect device identifiers, location data (when enabled), and usage metrics necessary to support features such as caregiver clock-in/out, visit verification, or notifications.

2. How We Use Information
We use the information we collect to:
• Provide, operate, and maintain the SeriqCare platform.
• Manage user accounts and agency workspaces.
• Enable scheduling, documentation, reporting, and operational features.
• Improve application functionality and performance.
• Communicate with users about service updates, support requests, or important notices.
• Maintain system security and prevent fraud or misuse.

3. Sharing of Information
SeriqCare does not sell personal information. We may share information in the following situations:
• With service providers who support hosting, infrastructure, analytics, or security.
• When required by law or legal process.
• To protect the safety, rights, or property of SeriqCare, our users, or the public.
• In connection with a business transfer, merger, or acquisition.

4. Data Security
We implement appropriate technical and organizational safeguards to protect information. These safeguards may include secure authentication systems, encryption technologies, access controls, and monitoring systems designed to prevent unauthorized access or disclosure.

5. Data Retention
We retain information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Organizations using SeriqCare are responsible for managing and deleting records according to their regulatory obligations.

6. Mobile Application Permissions
The SeriqCare mobile applications for iOS and Android request location access. We only request permissions necessary to provide core features such as visit verification and clock in/clock out functionality. Location data is collected only when needed for these features and is not used for unrelated tracking or advertising. You can manage permissions at any time through your device settings, but disabling location access may limit app functionality. 

We do not sell permission-based data to third parties. Any sharing is limited to service providers or legal requirements, as described in this Privacy Policy.

7. Third‑Party Services
Our Services may integrate with third‑party systems such as payroll providers, scheduling tools, or accounting systems. When users choose to connect such integrations, the handling of data may also be governed by the privacy policies of those third‑party providers.

8. Children’s Privacy
The Services are intended for use by businesses and professionals. We do not knowingly collect personal information from children under the age of 13. If we become aware that a child under 13 has provided us with personal information, we will promptly delete such data and notify the parent or guardian. Parents or guardians who believe their child’s information has been collected can contact us at support@seriqcare.com.

9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted within the application or on the company website with a revised effective date.

10. Contact Information
If you have questions about this Privacy Policy or our data practices, please contact:
SeriqCare
Pennsylvania, United States
Email: support@seriqcare.com

Effective Date: March 19, 2026
Last Updated: March 19, 2026